Privacy Policy

Last updated: December 2025

Welcome to The Wellbeing Lighthouse (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring your personal information is handled safely and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit thewellbeinglighthouse.com (the “Site”).

1.Who we are

Data Controller: The Wellbeing Lighthouse

Email:  support@thewellbeinglighthouse.com

Telephone: 07523 345124

If you have any questions about this policy or your data, please contact us using the details above.

2 . Information We Collect

    a) Information You Provide Directly

       We may collect personal information when you:

  • Complete a contact form
  • Request information or services
  • Subscribe to newsletters or updates
  • Communicate with us by email or phone

     This may include your name, email address, phone number, and message content.

   b) Automatically Collected Data

       When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and device type
  • Pages visited and time spent
  • Cookie and tracking data

     This helps us understand website performance and improve user experience.

   c) Third-Party Technologies

     Our website may use embedded services such as:

  • Google Maps
  • Translation tools
  • Analytics
  • Social media integrations

    These third-party tools may collect their own data. We recommend reviewing their respective privacy policies.

3. How We Use Your Data

We use your information to:

  • Respond to enquiries and communicate with you
  • Provide and manage requested services
  • Improve website performance and user experience
  • Send relevant updates (only with your consent)
  • Maintain security and comply with legal obligations

Legal Bases for Processing

Under UK GDPR, our lawful bases may include:

  • Consent
  • Legitimate interests
  • Contractual necessity
  • Legal obligations
 

4. Cookies

We use cookies to enhance functionality, analyse website traffic, and improve your browsing experience.

Non-essential cookies are only activated with your consent via our cookie banner.

You may adjust your cookie preferences anytime through your browser settings.

5. Sharing Your Information

We do not sell or rent your personal data.

We may share data with trusted service providers who help us operate the Site, such as:

  • Web hosting providers
  • Analytics and tracking services
  • Email newsletter tools

We only share what is necessary and ensure appropriate data protection measures are in place.

6. International Transfers

Some service providers may be located outside the UK or EEA.

Where this occurs, we ensure proper safeguards (such as adequacy decisions or standard contractual clauses) are used to protect your data.

7.How Long We Keep Your Data

We retain personal information only for as long as necessary to:

  • Provide services or respond to enquiries
  • Meet legal or regulatory requirements

Retention times may vary depending on the type of data.

8 .Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact support@thewellbeinglighthouse.com.

9. Security

We take appropriate technical and organisational measures to protect your personal data.

However, no method of online transmission is 100% secure.

10. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from minors.

If you believe a child has provided personal information, please contact us to request deletion.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices.

Any updates will be posted on this page with a revised “Last updated” date.

12.Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

The Wellbeing Lighthouse

Email: support@thewellbeinglighthouse.com

Telephone: 07523 345124